Shelter Supervisor

The main mission of the City Rescue Mission of Lansing, since its founding, has remained to teach the Word of God as found in the Christian Bible (Romans 10:13-15), edify and equip the saints to be committed followers of Jesus Christ and His teachings (Ephesians 4:11-13), and present an authentic representation of traditional, Biblical Christianity (Philippians 1:9-11). For this reason, employees will be guided by the Doctrinal Statement established by the Board of Directors. 

Reports To: The Shelter Supervisor will report to the Director of the assigned facility. 

Job Overview: This role is vital in the running of the Shelters of the City Rescue Mission. The Supervisor oversees shelter staff for the duration of the shift, handling both staff and guest concerns and questions as they arise. The Evening Shelter Supervisor must be a multi-tasker who is detail oriented with strong administrative and organizational skills. The Supervisor must also be able to complete tasks independently and accurately while staying calm under pressure.  

Expected Schedule- 2nd - Full Time- Exact schedule varies by facility- 1st Shift Shelter Supervisor is expected to be available between 6am and 3pm. 2nd Shift Shelter Supervisor is expected to be available between 3pm-1am. Weekends and Holidays as scheduled (Rotation). 8-hour shifts.  

Responsibilities and Duties: 

• Conduct and oversee the intake process, data entry, paperwork, and any discipline issues on the shift.  
• Oversee and ensure the shift runs according to the planned schedule and procedures 
• Maintain familiarity and oversight of the day-to-day issues concerning the shelter 
• Field phone calls and handle all communication with outside resources for the shift 
• Ensure proper and complete data entry in all guest tracking software and systems 
• Have a good understanding of shelter policies and procedures and execute them properly 
• Maintain good communication with the department, utilizing all available tools 
• Maintain a clean and orderly workspace 
• Attend all meetings and training sessions as scheduled  
• Show the love of Christ, be ready to share the gospel, and pray with guests regularly 

Qualifications: 

• High School Diploma- Required   
• Proficient use of the Microsoft Suite- Required 
• 2+ Years Management/Supervisory Experience- Preferred 

Skills 

• Ability to learn a new computer program within 30 days of introduction  
• Ability to proficiently use a phone system that spans multiple facilities- including answering, transferring, putting calls on hold, etc. Within 15 days of introduction.  
• Ability to navigate, understand, and complete data entry in excel spreadsheets  
• Ability to respectfully interact with guests and volunteers no matter their background, temperament, preferences, or life choices 
• Detail oriented, organized, thorough, and possessing the ability to multitask well 
• Ability to constantly assess the accuracy, neatness, and thoroughness of all work assignments 
• Ability to de-escalate situations while staying calm under pressure 

Foundation of Faith 

• Be ready at all times to give an answer of the Hope that lies within the committed follower of Christ, as outlined in the Christian Bible, with gentleness and respect (1 Peter 3:15).  
• Live everyday life in submission to the authority of the Christian Bible (2 Timothy 3:15-17). 
• Commit to continual training under those called to teach the doctrines of the faith and the Word of God, as well as to seek out fellowship with other believers (Hebrews 10:24-25), as evidenced by being a member in good standing in a local evangelical church. 

Environment 

The Shelter Supervisor will need to be able to work in a noisy and distraction-filled environment as needed. The Supervisor’s task will occasionally require them to work in low temperatures, high temperatures, outdoor elements (e.g. rain, wind, snow), and small/enclosed spaces. 

Physical Requirements-  

The below listed abilities are required to be able to complete the essential duties of the role: 

The Shelter Supervisor will need to be able to constantly navigate stairs- quickly and proficiently navigating up to 3 flights of stairs whenever needed. They will constantly need to be able to lift 10lbs in all directions and will occasionally need to lift up to 50+lbs in all directions. They will need to be able to complete 30 minutes of physically taxing work without a break and stand or walk for 1 hour without sitting down. They will occasionally need to complete 2 hours of physically taxing work without a break and be able to move with haste for 500ft. 

The Shelter Supervisor will need to be able to constantly complete visual scans of indoor/outdoor areas in varying levels of light. They will need to constantly complete tasks with repetitive motions that include the wrists, hands and/or fingers. They will need to be able to constantly communicate clearly with others to exchange information.  

Benefits: 

Part Time- 

• Dental Insurance 
• Vision Insurance 
• Paid Sick Time 

Full Time- 

All of the above and 

• Health Insurance 
• Paid Vacation Days 
• Bereavement Leave 

Pay Range - $16.00-$18.00/hr 

Be Aware- This Job Description serves to provide an overview of the role of Shelter Supervisor. It is not a task list and does not encompass all the details of this role. The employee will be expected to complete all tasks as assigned by their shift supervisor or director and serve as needed throughout the City Rescue Mission of Lansing.