Office Facilitator

PURPOSE:

The Office Facilitator serves as both the first point of contact for Brookstone Church and as a key provider of administrative support. This role ensures a warm, professional, and efficient experience for guests, staff, and church members while managing daily office operations. The individual in this position helps maintain smooth office functions, supports the Next Steps ministry, and upholds the mission and values of Brookstone Church.

RESPONSIBILITIES:

Reception

• Create a welcoming and professional first impression for all visitors, guests, and staff.
• Greet, direct, and assist visitors while ensuring a positive guest experience.
• Answer, screen, and route phone calls; respond to voicemails and emails promptly.
• Provide detailed information and assistance regarding church services, events, and ministries.

Office Coordination

• Oversee daily office operations, including mail, deliveries, and supply inventory management.
• Manage meeting spaces and event request scheduling through Planning Center.
• Support staff with clerical tasks such as filing, copying, and correspondence.
• Maintain organized, stocked, and welcoming office and breakroom spaces.
• Oversee and coordinate pavilion facility use requests from members and community partners.

Ministry Support – Next Steps

• Provide administrative support to the Next Steps Ministry teams, including Pastoral Care, Guest Services, the Connections Team, Counseling, and the Next Steps Pastor.
• Assist with scheduling ministry teams in Planning Center.
• Support preparation for staff meetings and churchwide events.
• Assist with planning, coordinating, and executing ministry activities and events as needed.
• Help communicate, promote, and update information regarding church activities to staff.

QUALIFICATIONS:

• Active member in good standing at Brookstone Church (or willing to become one).
• Strong interpersonal and communication skills; able to relate well to diverse groups of people.
• Organized, detail-oriented, and able to manage multiple priorities effectively.
• Professional demeanor, discretion, and ability to handle confidential information.
• Proficiency with Microsoft Office Suite, Google Workspace, and willingness to learn systems such as Planning Center and Basecamp.
• Previous experience in an administrative, receptionist, or office management role preferred.
• High school diploma required; further education or training preferred.

PERSONAL DISCIPLESHIP:

• Maintain a growing relationship with the Lord through consistent time in God’s Word and in prayer
• Commit to attending evangelism training
• Strive to maintain and protect biblical priorities in the home
• Model the practice of wise stewardship
• Seek to maintain accountability through participation in a Lifegroup
• Personal worship service attendance

ACCOUNTABILITY:

The Office Facilitator reports to the Guest Services Director and the Next Steps Pastor

SALARY:

A competitive salary commensurate with experience will be provided.

Brookstone Baptist Church, formerly North Asheville Baptist Church, has been a testimony to God’s faithfulness since its founding in 1910. Originally meeting on Forsythe Street as a satellite of First Baptist Church of Asheville, the congregation steadily grew and expanded its Gospel influence. As the church increased in membership, it relocated several times, including a move in 1972 to a new facility near I-26 and UNC-Asheville and later to Reynolds Mountain Boulevard in 1995, continuing to grow in ministry and community impact.

In 2017, after more than a century of ministry, the church became Brookstone Baptist Church and opened a new 100-acre campus in Weaverville. This campus includes worship and conference spaces, classrooms, counseling areas, a student center, and community spaces designed to serve families and reach people with the message of Christ. The church has continued to expand its outreach through ministries such as Reynolds Mountain Christian Academy and ongoing investments in the next generation.

Committed to reaching Buncombe County and beyond, Brookstone has launched multiple satellite campuses, including East Asheville in 2022, Enka in 2024, and Burnsville in 2025. Through these locations and its growing ministries, the church seeks to equip people of all ages to live intentionally for Christ and share God’s love throughout the region.