Pastoral Support Specialist (Full time and Part Time)

Educational Media Foundation - K-LOVE, Air1, WTA & AccessMore | Rocklin, California

Job Description

Our team of Pastoral Support Specialists support our pastors, by serving as the first contact for callers, offering support and prayer. 


The environment is high energy, fast-paced and fast-changing. If you love praying with others and bringing encouragement into people’s lives, this might be the position for you!


We have full time and part time openings (a variety of shifts available).

*Must be able to work holidays as needed.


This position is based onsite in Rocklin, CA. 

As a Pastoral Support Specialist, here are a few things you'd be doing...

  • Answer pastoral phone calls and complete initial intake and assessment. (on average about 40 calls/day)
  • Screen for appropriate support based on caller communication.
  • Pray with listeners without counseling, advising or rebuking.
  • Provide caller resources to assist.
  • From a pastoral support perspective, respond to email, social media and other communication from listeners using brand voice and identity.
  • Specifically, demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
  • Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.

Here's what we're looking for...

  • Minimum of an Associates degree in biblical studies, theology, psychology or equivalent.
  • Minimum 2 years of hands on ministry required. Experience with counseling, social work and or personal coaching a plus.
  • Demonstrate a knowledge of Christian/Biblical approach to spiritual care services.
  • Must be able to demonstrate discernment on spiritual issues and have excellent listening skills.
  • Demonstrated understanding and knowledge of ministry & scripture.
  • Excellent interpersonal and communication skills.
  • Strong computer skills; knowledge of Microsoft Office products (Word, Excel, Outlook), in addition to Social Media forums and smart devices.
  • Minimum keyboard speed of 45 WPM.
  • Ability to multi-task inbound/outbound calls, verbal/written communication, moving forward with accuracy and excellence. Exhibits versatility and flexibility.
  • Currently residing in the Rocklin/Sacramento area.

Click here to APPLY NOW!

Church Description

Educational Media Foundation (EMF) is a non-profit, Christian media ministry and parent company of K-LOVE and Air1—the nation’s largest contemporary Christian radio networks. Broadcast on more than 1,000 signals across all 50 states, EMF is also among the top 10 U.S.-based audio streaming companies and is the organization that created and manages the new AccessMore Christian podcast network, and oversees WTA Media, a leader in faith-based films and publishing. With more than 450 team members, EMF is headquartered in Rocklin, CA, and has field team members in major markets throughout the U.S. We employ talented, passionate team members who share a desire to create compelling media that inspires and encourages audiences to have a meaningful relationship with Christ.  

What is it like to work at EMF? You’ll find that we’re a unique blend of ministry and media. In addition to being positive, encouraging and Christ-focused, we’re also technologically progressive, creative, dynamic and fun. We offer opportunities in a wide range of professions, including – but not limited to – accounting, audio/video, call center, communications, cyber security, data science, design, digital/social media, donor engagement, engineering, events, facilities, finance, HR, IT, legal, marketing, news/public affairs, pastors/pastoral care, programming, publishing, strategic management and more. 

If you’re looking for something that is more than “just a job” and want to use your skills and experience in a way that has eternal impact, EMF might just be the place for you. Join our team and be a part of doing great things for God! For more information on EMF brands, please visit and

View Church Profile

Experience Required
1 – 5 years
Education Required
High school diploma
Job Type

Rocklin, California
Church Size

Share on social media