Guest Experience Director

Job Description:
All Applications Must be Submitted through www.one.church/careers

Do you thrive on building relationships and making connections? Do you believe in the power of in-person experiences? At One Church, we strive to make every guest feel welcome, safe and seen across both of our campuses. The guest experience director leads that charge through building the teams, identifying and nurturing the leaders, and developing the systems that create an environment where everyone feels at home.

Role Qualifications:
- 2+ years of hospitality and/or leadership experience
- Excellent written and verbal communication skills with an emphasis on direct guest and volunteer interaction and leading staff
- High-level networking and relationship acumen
- Strong Leadership skills (leading leaders, developing systems and leading meetings consistently)
- Ability to work in a fast paced and changing environment, while consistently making sound, critical decisions under pressure
- Great attention to detail and time-management skills

Role Responsibilities:
- Provide leadership, creativity, and vision to relevant ministries in support of welcoming, irresistible environments
- Develop relevant Guest Experience policies and procedures, establish and implement quality standards, and ensure consistent delivery every weekend across multiple campuses
- Develop and maintain schedules that ensure adequate staffing in all Guest Experience areas
- Establish and maintain relationships with local and state authorities who assist with traffic and security measures while coordinating signage, parking and volunteers for special events

Role Proficiencies:
- Asana
- Google Suite (Docs, Forms, Sheets, Drive, Slides Calendar, Gmail)
- Planning Center
- Zahara

Personal Responsibilities
- Maintain a growing walk with the Lord through consistent prayer and the study of scripture
- Be diligent to maintain a strong marriage and family life (if applicable)
- Be a faithful steward of your finances (including tithes and offerings)
- Guarding the One Church culture (selfless generosity, genuine affirmation, missionary commitment and honest evaluation)
- From a leadership standpoint, we will only be able to facilitate the growth our structure can support. Our culture seeks those who comprehend & model what it means to “equip others to do the work of the ministry” by leading leaders (Eph. 4).
- Exemplify our core values of adventure, collaboration, multiplication, change, involvement, alignment and diversity