IT/Help Desk Support

Help Desk Support: Bridges Community Church, Los Altos Christian Schools

Reports to: Director of Media and Communications

Bridges Community Church is a Christian church in Los Altos, CA, in the heart of the San Francisco Bay Area. We are looking for part-time help desk support for both the church and school on campus.

Duties and Responsibilities

• Provide on-campus support to church staff, school staff, and students through the use of an IT help desk ticketing system ensuring an excellent technological experience for staff and students.

• Computer repair and maintenance

• Software installation

• Software organization

• Printer management

• Onboarding/offboarding of staff and students

• Preparing computers, emails, and security access

• Administrate Google Workspace

• Provide regular communication and feedback on all projects and support needs

• Develop and adhere to a budget for the church and school’s technological needs

• Provide A/V support for school chapels and special events

• Respond to all requests with professionalism, discretion and service-orientation

• Build trust by maintaining confidence of information

• Coordinate with managed IT company (third party) to maintain network

• Work on projects when no help desk is needed

• Other duties as assigned

Skills and Qualifications

• An active, growing personal relationship with Jesus Christ that is evidenced in action, attitude, and behavior.

• Strong written and verbal communication skills

• Problem solving and research skills that translate to the ability to find solutions for staff/student problems when a solution is not immediately apparent

• Patience with staff/students/attenders and ability to remain calm

• Working knowledge of Windows/Chrome OS/Mac OS/Mobile platforms

Preferred Qualifications

• Experience with RenWeb

• Experience in educational/non-profit environments

• Experience with Google Workspace, including Google Classroom

• Knowledge of network management and security

• Working knowledge of projectors, sound boards, light boards, and video (training will be provided)

• Project management skills and familiarity with project management software

• College degree

20 hours per week

Send Resumes or questions to: jason@bridges.church

We are a community of people who are seeking to grow in our understanding of who God is and what it means to walk with Him. We hope that, wherever you are in your spiritual journey, you are encouraged or challenged here. If we can be a help to you in any way, please let us know.