Production and Technology Manager

The Production & Technology Manager provides strategic and hands-on leadership for all live, broadcast, digital production, classroom, online, and staff technology environments at Abundant Life Church (ALC). This role owns the technical systems and production standards that support Sunday and Wednesday services, conferences, Family Ministries, Congregational Care, ministry events, classrooms, online ministry, is the in-house IT expert working closely with IT Contract representative.

The Manager combines technical expertise, service leadership, systems management, IT support, and volunteer development to create reliable, distraction-free, and excellent worship, ministry, learning, and workplace experiences.

This position leads production planning and execution from concept through post-service review; directs staff, contractors, and volunteers; maintains system readiness and redundancy; provides and coordinates technology support for staff and ministry environments; and manages vendors, projects, budgets, and equipment replacement cycles.

The Production & Technology Manager partners closely with Worship, Communications, Facilities, ministry leaders, staff, and outside technology providers. The successful candidate is a calm, solutions-oriented leader who can architect dependable systems, execute services at a high level, and provide responsive technology support across the organization.

Essential Job Duties and Responsibilities

Production, Broadcast & Live Events

• Provide vision, standards, and day-to-day leadership for live production, broadcast, streaming, presentation, lighting, audio, video, LED-wall, and AV-networking systems.
• Plan, prepare, rehearse, direct, and evaluate weekly services and special events across the main sanctuary, secondary venues, ministry spaces, and online campus.
• Serve as technical director or service producer as needed, making clear real-time decisions under pressure while maintaining alignment with the worship and ministry plan.
• Lead multi-camera production, including camera assignments, shot composition, shading, exposure, color matching, frame-rate standards, switching, routing, recording, playback, and signal distribution.
• Operate and maintain video switchers, routers, matrix systems, converters, recorders, playback systems, distribution systems, fiber, SDI, HDMI, and AV-over-IP workflows.
• Manage LED-wall systems, including processors, signal mapping, scaling, custom canvases, brightness, color, refresh rate, camera interaction, power, data, and troubleshooting.
• Partner with AVL technical staff to maintain digital-console, stage-box, RF, Dante, FOH, monitor, in-ear, overflow, and broadcast-audio workflows.
• Program or supervise camera-ready lighting systems, including fixture configuration, cues, transitions, color temperature, exposure, and flicker mitigation.
• Administer presentation, graphics, and playback systems using ProPresenter, Planning Center, MIDI/OSC, capture/output hardware, codecs, and other approved creative and ministry tools.

Streaming & Online Ministry Support

• Oversee streaming encoders and delivery workflows, including stream health, bandwidth, audio, video, captions, scheduling, archiving, playback testing, and other technical requirements necessary to provide a reliable online experience.
• Develop and maintain resilient online-campus workflows with appropriate encoder, internet, local-recording, signal-path, and operational failsafe plans.
• Provide technical support for online worship services, virtual classes, meetings, webinars, ministry training, and other digital ministry experiences.
• Support and troubleshoot approved platforms such as Zoom, Microsoft Teams, Church Online Platform, streaming providers, and other online communication and ministry technologies.
• Diagnose and resolve audio, video, connectivity, presentation, login, streaming, and other technical issues affecting presenters and online participants.
• Work with ministry leaders and staff to ensure online environments are appropriately prepared, tested, and supported before classes, meetings, services, and special events.

Classroom & Ministry Technology Support

• Provide technical oversight and support for classrooms, training rooms, conference rooms, Family Ministries environments, meeting spaces, and other ministry areas throughout ALC.
• Support and maintain classroom and meeting-room computers, televisions, displays, projectors, presentation systems, audio systems, cameras, connectivity, and related AV technology.
• Assist instructors, ministry leaders, staff, and volunteers with technology setup and troubleshooting for classes, meetings, ministry programs, and special events.
• Establish consistent technology standards, operating procedures, and basic user instructions for classrooms and ministry spaces.
• Perform routine testing of classroom and meeting-room technology to ensure equipment is operational and ready for scheduled ministry use.
• Identify recurring technology issues and recommend appropriate equipment, system, process, or training improvements.

Staff IT & Technology Support

• Serve as ALC’s In-house expert and internal liaison, working closely with the contracted IT provider to ensure reliable connectivity and responsive technology support across offices, classrooms, ministry spaces, and production environments.
• Coordinate with the IT provider to troubleshoot network and system issues, support installations and upgrades, and address recurring technology or connectivity concerns.
• Serve as the on-site resource for the IT provider when equipment testing, troubleshooting, installation, or physical access is needed.
• Maintain appropriate technology documentation and partner with the IT provider to support system security, backups, updates, and technology best practices.

Systems, Networking & Technical Infrastructure

• Design and maintain AV-networking practices in partnership with appropriate IT resources, including addressing, DHCP/static assignments, managed switches, VLANs, multicast, QoS, IGMP, Dante, NDI, access permissions, updates, backups, and security.
• Create and maintain technical drawings, signal-flow diagrams, patching documentation, system inventories, warranties, licenses, firmware records, service checklists, backups, and recovery procedures.
• Establish preventive-maintenance schedules and manage spare equipment, UPS systems, power sequencing, root-cause analysis, incident documentation, and corrective action.
• Monitor the reliability and readiness of production, classroom, online, and staff technology systems and proactively address recurring or emerging technology needs.
• Maintain appropriate system access, backup, security, and technology-use practices in coordination with church leadership and approved IT providers.

Budget, Equipment & Vendor Management

• Develop and manage the annual production and technology budget, capital plan, purchasing process, vendor relationships, contractor work, installation projects, and responsible equipment replacement cycles.
• Maintain inventories of production, classroom, online, and staff technology equipment.
• Evaluate equipment and technology needs and make recommendations regarding upgrades, replacement, standardization, and future technology investments.
• Coordinate vendors, contractors, integrators, and outside IT providers and ensure work is completed according to established church standards.

Church-Wide Ministry & Event Support

• Support church-wide events, ministry initiatives, camps, conferences, funerals, weddings, classes, meetings, and other productions or technology needs as assigned.
• Ensure production and technology environments follow applicable church safety, security, accessibility, copyright, licensing, child-protection, and technology-security requirements.
• Collaborate effectively with Worship, Communications, Facilities, Family Ministries, Congregational Care, administrative staff, ministry leaders, and other departments to anticipate and support technical needs.
• Perform other job-related duties as assigned by the supervisor.

Supervisory Responsibilities

The Production & Technology Manager supervises production volunteer teams and provides functional leadership to contractors, integrators, production volunteers, and other technical resources.

Responsibilities include recruiting, onboarding, scheduling, training, coaching, performance feedback, team development, and maintaining consistent ministry, production, and technical standards.

The Manager also provides technical guidance and training to staff and ministry users but does not necessarily supervise employees who receive routine IT support.

Minimum Qualification Standards

• A growing personal relationship with Jesus Christ and a lifestyle that reflects Christian values and the mission of Abundant Life Church.
• Five or more years of progressive experience in professional live production, broadcast, church production, audiovisual technology, IT support, or a comparable technical environment, including demonstrated leadership experience.
• Demonstrated expertise in multi-camera production, video switching and routing, LED-wall workflows, streaming infrastructure, presentation systems, and live-service execution.
• Working proficiency in digital audio, broadcast audio, lighting, AV networking, RF systems, production-system troubleshooting, and general computer and technology support.
• Working knowledge of computers, peripherals, networking, Microsoft 365, online meeting platforms, user accounts, and common staff technology troubleshooting.
• Proven ability to diagnose technical issues, determine appropriate solutions, and coordinate with vendors or outside IT professionals when escalation is necessary.
• Proven experience recruiting, training, scheduling, and leading production teams and volunteers.
• Bachelor's degree in production, broadcast, media, engineering, information technology, ministry, communications, or a related field preferred; equivalent professional experience will be considered.
• Experience supporting multiple venues, classrooms, meeting spaces, or destinations from a centralized technology environment is strongly preferred.
• Experience in a large church, performing-arts, broadcast, concert, educational, nonprofit, or comparable high-capacity technical environment is preferred.
• Proficiency with ProPresenter and Planning Center; experience with Microsoft 365, Zoom, Microsoft Teams, Church Online Platform, and major streaming providers is preferred.
• Dante Level 2 or higher, AVIXA CTS, Microsoft, CompTIA, or other relevant production or IT certification is preferred but not required.
• Strong organizational, communication, project-management, budgeting, interpersonal, and customer-service skills.
• Demonstrated ability to work effectively with individuals from diverse backgrounds, cultures, experiences, and levels of technical proficiency.
• Flexible schedule with availability for early mornings, evenings, weekends, holidays, rehearsals, and special events.
• Must successfully complete required background checks and ministry safety training.

Knowledge, Skills & Abilities

• Advanced knowledge of live video production, signal flow, switching, routing, presentation, playback, streaming, and related production systems.
• Strong knowledge of LED processing, mapping, scaling, power/data distribution, brightness, color consistency, refresh rate, and camera interaction.
• Strong working knowledge of streaming platforms, encoder configuration, network capacity, stream health, captions, archiving, and redundancy.
• Working knowledge of digital audio consoles, RF coordination, broadcast mixes, Dante, monitor systems, lighting consoles, DMX, and camera-friendly lighting practices.
• Working knowledge of computer hardware, operating systems, peripherals, Microsoft 365, networking, user accounts, online meeting platforms, and common workplace technology.
• Ability to diagnose complex production and technology failures quickly and methodically and determine when specialized technical support is required.
• Ability to manage multiple projects, services, support requests, deadlines, and competing priorities with clarity, composure, and consistent follow-through.
• Ability to translate complex technical concepts into clear instructions for staff, volunteers, vendors, ministry partners, instructors, and nontechnical users.
• Excellent leadership, teaching, relationship-building, collaboration, conflict-resolution, and customer-service skills.
• Sound judgment in live and workplace environments and a calm, decisive response to failures, last-minute changes, and time-sensitive technical needs.
• Commitment to documentation, preventive maintenance, continuous improvement, responsible stewardship, cybersecurity awareness, confidentiality, and professional development.
• Ability to represent ALC with excellence in appearance, conduct, communication, service, and care for people.