Product and Customer Support Specialist

ELIC

Job Description

Purpose

To operate as the primary contact for customers and maintain the tools that support those customers. This role will also be responsible for the execution of online events to create purposeful and meaningful online engagement across regions and a variety of contracts.


Duties & Responsibilities

  • Establishes and maintains customer relationships, overseeing infrastructure, systems, logistics, and scheduling. This involves, but is not limited to, communicating needs and information with all key stakeholders before, during, and after the events.
  • Works inter-departmentally to participate in and/or create teams to execute online events or areas of online engagement that serve the purposes of various departments. Serves as liaison between ELIC, vendors, and other third parties.
  • Manages and organizes event communication through the CRM and other related software solutions.
  • Provides customer support through responding to inquiries and converting inquiries into sales through knowledge of all of our products and services.
  • Operates as the primary point of contact for online engagement with current and prospective customers through registration for online events including, but not limited to, scheduling and payment software.
  • Troubleshoots and identifies software/infrastructure solutions for customers and teachers.
  • Tracks, categorizes, and summarizes evaluations for all online events to help assess effectiveness with appropriate stakeholders.
  • Recruits and provides oversight to volunteers involved in the events, and coordinates staffing as needed and/or directed.
  • Administrative duties as assigned.


Required Qualifications

  • BS/BA degree or equivalent.
  • Ability to deal with deadlines, complex scheduling, and changing priorities.
  • Excellent organizational skills.
  • Creative problem-solving ability.
  • Excellent collaboration with internal stakeholders, including overseas-based personnel, and third party vendors.
  • Good attention to detail.
  • Ability to make decisions and follow through on complex tasks.
  • Ability to deal with sensitive and confidential information.
  • Good written and verbal communications skills conducive to high-quality customer service.
  • Proficiency with Microsoft computer programs.
  • Ability to complete tasks with a servant's attitude.
  • Committed to the purpose, vision and mission of ELIC.
  • Committed Christian.


Preferred Qualifications

  • Experience with events and/or scheduling software, and CRMs. (ie. Calendly, Hubspot).
  • Experience with basic web editing.
  • ELIC experience preferred.

Compensation: $19–$23/hr

This is an exempt, full time position located in our Fort Collins Office.

Some benefits are optional and may require employee action for ELIC to match, contribute, or enroll employees in the benefit. Some benefits must be accepted as a package. ELIC reserves the right to modify or adapt benefits during employment.

All US domestic, full-time employees will receive optional medical insurance, health savings contribution, dental insurance, vision insurance, life AD&D insurance, long-term disability, retirement plan, and health club membership. All full-time, exempt employees will receive wage continuation which includes maternity leave, paternity leave, bereavement leave, and sick time in addition to vacation and holiday time. ELIC does comply with FMLA and HFWA allowing employees applicable time off for qualifying events.

About ELIC

ELIC proudly recruits, trains, and sends hundreds of people each year to teach in long-term and short-term programs throughout Asia, the Middle East, and North Africa. Our long-standing partnerships with universities and governments around the globe open doors for us to make a deep and significant impact on students, colleagues, and neighbors. People come to ELIC from a variety of backgrounds including engineering, executive leadership, sales, medicine, and education. Our comprehensive training prepares new teachers to be world-class educators and helps veteran teachers as they transition overseas. Ongoing professional development opportunities include yearly conferences, graduate certificate programs, master's degrees, and Ph.D. options.


We are honored to have the opportunity to make a difference in the lives of students. English is the business language of the world, and students from our classrooms use their skills to gain overseas jobs as well as earn positions of leadership in business, government, and virtually any other profession that they pursue. We are proud to connect ELIC teachers with future leaders where we serve.


History

In 1981, ELIC began a formal partnership with the Chinese government to start sending teams of teachers to join the faculty at universities throughout China. Since then, ELIC has sent thousands of teachers to more than a dozen countries in East Asia, the Middle East, and North Africa. Throughout our 38 years, we have had the privilege of providing services to our government and institutional partners, including placement and management of English teachers, consulting, curriculum design and implementation, training, and refugee work. We are one of the most highly qualified educational companies in the world, with more than 160 of our staff holding advanced degrees. ELIC is excited about continued expansion into new cities and countries in the upcoming years as we establish unique partnerships and programs. ?

Position Filled
Experience Required
Entry level
Type
Full-time
Education Required
Bachelor’s degree
Date Posted
2 years ago
Location
Fort Collins, Colorado
Denomination
Non-Denominational
Church Size
0-75
Website
http://elic.org
Social Media Accounts